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Dongle Drivers
Posted: Tue Mar 29, 2016 11:38 am
by TC_SP
I am trying to setup GW4 on my new laptop however when I go to install the Dongle Driver it keeps telling me that "KEYLOK\kl2log.htm was not found". It promptly tells you that the program isn't responding and tries to find a solution. I was wondering if anyone else has encountered the same issue and have found a solution for it.
Re: Dongle Drivers
Posted: Tue Mar 29, 2016 12:23 pm
by RickS
Very rarely and usually Uninstalling and Re-Installing the driver sorts the issue out.
I would suggest that you get the latest version of the Keylok Driver install off their website at keylok.com/support-center/downloads as this is their product and there might be a later version of the install.
Re: Dongle Drivers
Posted: Tue Mar 29, 2016 2:39 pm
by TC_SP
I have tried un-installing and re-installing everything from the website and have still confronted the same problems so I have sent a message to KEYLOK asking for their assistance.
Re: Dongle Drivers
Posted: Tue Mar 29, 2016 3:18 pm
by RickS
When you run the install, have you tried using the 'Run As Administrator' option. It is possible that you don't have sufficient access to update your Laptop/PC..!
BR, RickS
Re: Dongle Drivers
Posted: Tue Mar 29, 2016 3:39 pm
by TC_SP
Ran as admin and it worked. Thanks
Re: Dongle Drivers
Posted: Tue Mar 29, 2016 3:50 pm
by RickS
You're welcome.......